(Disclaimer: This transcript is auto-generated and may contain mistakes.)

And then you're going to start to ask the person a couple of questions to figure out where they are spiritually. Now you want to ask questions, but what you don't want to do is interrogate people. And I've seen a lot of people treat this almost like an interrogation, or that's the way it comes across. So they're not smiling, they're not friendly, and then they just start hammering the person with questions.